Countey

Support

Something not working as expected, or just a question? Write to me and I'll answer personally.

Write to support@countey.app

I reply within 2 to 3 working days. Telling me which iPhone you have and what you were doing when it happened gets it solved much faster.

Frequently asked questions

Where is my data stored?
On your iPhone and nowhere else. Countey has no account and no server holding your transactions: uninstall the app and everything is gone.
Does it work offline?
Yes. You can log expenses, check your accounts and review your budgets with no internet. A connection is only needed to capture an expense with the AI (photo, voice or text).
The AI picked the wrong category
Correct it by hand on the transaction. Countey learns from that correction and will get that same merchant right on its own next time.
Can I change the currency?
Yes, in Settings. Countey is available in six languages, with each country's currencies and number formats.
How do I delete all my data?
By uninstalling the app. Since everything lives on your device, nothing is left on any server and there is no account to close.
I lost my information
If you switched iPhone or reinstalled the app, check that your iOS backup was turned on. Write to me and we'll look into it.